Smart Language

With this course, you will develop high-level active listening and linguistic competence based on specific techniques you can apply in different areas of human interactions, such as one-to-one conversations, meetings and public speaking. Furthermore, this model can foster communication skills in assertiveness, negotiation, conflict management, persuasion, and coaching.
Duration: two days (in-class or online).

 

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CHF 1.200,00

Description

Objectives

With this course, you will develop high-level active listening and linguistic competence based on specific techniques you can apply in different areas of human interactions, such as one-to-one conversations, meetings and public speaking. Furthermore, this model can foster communication skills in assertiveness, negotiation, conflict management, persuasion, and coaching.

This linguistic competence takes its root in theories such as the meta-model linguistic theory, Humanistic Psychology, NLP, Socratic questions, critical thinking, and neuroscience.

Participants

Managers, coordinators, team leaders, project managers and anyone who would like to strengthen their language use to persuade, argue, debate, and negotiate.

Program

Active listening techniques

  • Showing listening
  • Open and closed questions
  • Summaries

The use of language to convey an idea

  • The deep structure of the language
  • The surface structure of the language

Recognising flaws in an argument noticing the violation of well-formed expressions

  • Generalisation
    • Universal Quantification
    • Modal Operators
  • Deletion
    • Simple Deletion
    • Unspecified Referential Index
    • Unspecified Verb
    • Nominalisation
    • Distortion
  • Cause-Effect
  • Mind-Reading
  • Presupposition

The use of language to confront and restructure an idea

  • Identify intentions
  • Redefining behaviours and meanings
  • Understanding the consequence
  • Chunk Down and Chunk Up
  • Using Analogy
  • Change Frame Size
  • Underline Another Outcome
  • Changing the Model Of The World
  • Reality Strategy
  • Giving Counterexample
  • Setting a Hierarchy of Criteria
  • Apply to Self
  • Meta Frame

Socratic questions

  • Socratic question and critical thinking
  • The use of Socratic questions:
    1. Revealing the issue
    2. Conceiving reasonable alternatives
    3. Examining various potential consequences
    4. Evaluate those consequences
    5. Distancing

Persuasion, suggestions and hypnotic language

  • Yes Set
  • Embedded suggestions
  • Binds/Double binds
  • Open-ended suggestions
  • Indirect implication using the negative
  • Paradox
  • Reference to life experiences
  • Metaphors and stories

Application of the smart language

  • Assertiveness
  • Negotiation
  • Persuasion
  • Conflict management
  • Public speaking (presenting and answering to “difficult” questions)
  • Coaching

2 reviews for Smart Language

  1. Florian T. Hochenrieder, Partner and Head of Online Business at STAUFEN

    Roberto is a very positive, energetic and inspired coach and trainer. He impressed me with his great delivery of sophisticated content, mixed with excellent examples and exercises, and a high degree of emotional intelligence. He is able to lead, inspire and enable people in highly efficient and dynamic manner. Roberto has a broad portfolio of topics which he enriches with best practices and psychological background to make his courses unique and even mindset changing. He inspired me on clever training ideas, sharpened my saw in effective communication, and became a smart friend with open mind and inspiring professional exchange. He has my highest recommendations, and I look forward to working with him again.
    Source: LinkedIn trainer personal recommendations

  2. Stefanie Mirlach, Senior Manager Strategy bei Sky

    Had a very fresh and helpful training by Roberto about sleight of mouth and how to use language and communication effectively in daily business. Very well balanced between psychological insights and business requirements!
    Source: LinkedIn trainer personal recommendations

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