Le basics of: Bad News. Handling difficult interviews.

Description

Objective

There are interviews where, unfortunately, the content differs from the other party's expectations. These interviews may be characterised by strong emotional involvement. Therefore they are interviews with a strong emotional charge. Being able to conclude the meeting where both "get out heads held high" is the goal of this course.

Takeaways

With this course:

• you will acquire tools and methodologies to better manage interviews with difficult situations;
• you will be able to master individual parts of the interview;
• you will handle complicated situations with a calm and cool head.

Participants

Managers and supervisors with direct management of personnel and all those who, by function, are involved in giving bad news.

Program

• Elements of a challenging interview
• Structure of problematic interview
• Communication barriers
• Winning attitudes
• Obligations and duties
• Practical exercises