The course aims to introduce a clear theoretical framework for detecting the organizational climate, integrating it with the social network analysis (SNA). We will use a quantitative approach to make the measured parameters measurable and verify the interventions' effectiveness. We will also show how to create dashboards and visual diagrams to represent the climate and the network.
HR personnel interested in preparing organizational climate and social network analysis.
The course is structured in two parts.
In the first part, we will introduce the Organizational Climate Analysis (OCA). We will use Quinn and Rohrbaugh's concurrent value framework (CVF) as an organizational taxonomy. We will see what dimensions can measure organizational climate and explore how measurements can be represented using charts and dashboards. We will use OLAP tools (like Tableau) to analyze and visualize the data.
In the second part, we will introduce the Sociometry and Social Network Analysis (SNA). We will explore how to use these approaches to understand the degree of interconnectedness between the organization members. We will see how SNA can reveal non-formal organizations, non-formal leadership, organizational clans, and most importantly, the degree of connection between geographically distributed organizations.
This approach is precious when assessing organizational cohesion and when its members work remotely (smart working / teleworking). We will use dedicated software to analyze and visually represent social diagrams.
Constructs, dimensions, measures
- Validity and reliability of a measure
- Relations between measures
The analysis of the organizational climate (OCA)
- What is the organizational climate and how is it measured
- Why it is important to measure the organizational climate: impacts on performance on well-being
- The competing values framework (CVF) for the classification of organizations
- Dimensions and tools for measuring the climate according to the CVF model
- Quantitative representation of the climate: examples of directional dashboards made with classic analysis tools
- The analysis of social relations in the organization (SNA)
- KPI for sociometric analysis
- Sociometric constructs: which ones to choose and how to measure them
- Sociometric graphical representation: social diagram (sociogram) and social matrix (sociomatrix)
- Visual representation of the organizational network: examples of diagrams and how to make them with sociometric tools
- Outline of the methods of evaluation of interventions
- Experimental and quasi-experimental methods